Terms of Service

1. Acceptance of These Terms

By visiting, browsing or otherwise using this website, you confirm that you have read, understood and agreed to these Terms of Service. If you do not agree, you should discontinue use of the website immediately. If you are entering into these terms on behalf of an organisation, you represent that you have the authority to bind that organisation, and references to you include that organisation.

These terms apply together with any signed services agreement, statement of work, order form or proposal that the parties execute. Where a signed agreement conflicts with these terms, the signed agreement controls for the subject matter it covers. No purchase order, vendor portal term or procurement document issued by a client alters these terms unless Alta Core Teq LLC agrees in writing.

We may revise these terms from time to time. The version published on this page at the time of your visit is the current version, and the effective date at the top of the page indicates when it took effect. Continued use of the website after a revision constitutes acceptance of the revised terms.

2. Definitions

In these terms, the following words have the meanings set out below unless the context requires otherwise.

• Company means Alta Core Teq LLC, its officers, employees and authorised representatives.
• Client means any person or organisation that engages the Company for services.
• Deliverable means any document, software, configuration, report or other work product that the Company provides to the Client under an engagement.
• Engagement means the professional services described in a statement of work or equivalent document.
• Intellectual Property means patents, copyrights, trademarks, trade secrets, designs and all other similar rights recognised in any jurisdiction.
• Personal Information means information relating to an identified or identifiable individual.
• Website means the pages published at altacoreteq.buzz and any associated subdomains.

3. Eligibility and Authority

The website and services are intended for businesses, public bodies and professional organisations. By using the website you confirm that you are at least eighteen years old and legally capable of entering into binding contracts. If you use the website on behalf of a company, you confirm that you are authorised to act for that company.

The Company provides services from the United States (US) and makes no representation that its content or services are appropriate or available in every jurisdiction. Users who access the website from other locations do so on their own initiative and are responsible for compliance with local law.

The Company may decline, suspend or discontinue service to any person or organisation where it has a legitimate reason, including concerns about legality, security, conflict of interest or the ability of the parties to work together professionally.

4. Scope of Services

Alta Core Teq LLC provides computer integrated systems design and related technology consulting services. The service platforms offered include Core Systems Architecture, Cloud Integration Pipelines, Edge and Network Fabric, Data Platform Engineering, Security Operations Reviews and Managed Systems Support. Each platform is described on the services page of this website.

The precise scope of any engagement is defined in a written statement of work, proposal or services agreement. That document describes the objectives, deliverables, assumptions, dependencies, timeline, acceptance criteria and fees that apply. Only the work described in that document is included, and anything not described is out of scope unless added through the change control process.

The Company provides professional advice and implementation support. Unless expressly stated in writing, the Company does not act as a certified public accountant, attorney, medical adviser or licensed professional engineer, and nothing in the website or the services constitutes legal, financial, tax or regulated professional advice.

5. Engagements and Statements of Work

An engagement begins when the parties have agreed a statement of work and any required deposit, purchase order or authorisation has been received. The statement of work identifies the responsible contacts, the communication cadence, the reporting format and the assumptions on which the plan depends.

Where work is delivered in phases, each phase has defined exit criteria. The Client accepts or requests correction of each phase within the review period stated in the statement of work. If the Client does not respond within that period, the phase is deemed accepted so that the programme can continue on schedule.

Time and materials engagements are governed by the rates stated in the applicable document and are subject to periodic review. Fixed price engagements are governed by the deliverables and assumptions recorded at the outset. Retained support engagements are governed by the service levels and coverage windows described in the applicable schedule.

6. Client Responsibilities

Successful integrated systems work depends on cooperation from both parties. The Client agrees to provide timely access to the systems, environments, documentation, credentials and personnel that the engagement requires, subject to reasonable security controls. Delays in providing access may affect the timeline and, where additional effort is required, may result in additional fees.

The Client is responsible for the accuracy and completeness of information that it provides, for obtaining any consents or permissions needed to grant the Company access to third party systems, and for ensuring that it has a lawful basis for any personal information it shares with the Company. The Client must also maintain its own backups and business continuity arrangements unless the statement of work expressly assigns that duty to the Company.

The Client will appoint a primary contact who is authorised to make decisions, approve changes and accept deliverables. The Client will ensure that its personnel cooperate professionally with the Company team and that any pre-existing issues in the environment are disclosed early so that they can be planned for.

7. Fees, Invoicing and Payment

Fees for services are stated in the applicable statement of work and are quoted in United States dollars unless otherwise agreed. Invoices are issued according to the schedule in that document and are payable within the stated period, ordinarily thirty days from the invoice date.

Unless the applicable document says otherwise, travel, accommodation, third party licence fees and pre-approved expenses are charged in addition to professional fees. Expenses are itemised on invoices with reasonable supporting detail where requested.

Late payments may accrue interest at the maximum rate permitted by law, and the Company may suspend work or withhold deliverables where undisputed amounts remain overdue after written notice. The Client is responsible for its own bank charges, currency conversion costs and taxes. Disputed amounts should be raised in writing promptly so that the parties can resolve them without interrupting the engagement.

8. Taxes

All fees are exclusive of applicable sales, use, value added, goods and services and similar taxes, duties and levies. The Client is responsible for any such taxes that arise in connection with the engagement, other than taxes based on the Company net income or employment obligations of the Company.

Where the Company is legally required to collect or remit a tax, it will add the amount to the invoice and the Client will pay it unless the Client provides a valid exemption certificate or other documentation accepted by the relevant authority.

The parties will cooperate in good faith to determine the correct tax treatment of the engagement and to respond to any tax authority enquiry relating to the services.

9. Changes and Change Control

Requirements evolve, and the Company expects to manage change professionally rather than resist it. Either party may request a change by describing the requested modification in writing. The Company will assess the impact of the request on scope, schedule, fees, resources and risk and will provide a written change proposal.

No change is binding until both parties have approved the change in writing. The Company may continue work on the unchanged scope while a change request is under review, unless the change is so significant that continuing would create rework or risk. Where a change request is declined, the original statement of work remains in force.

The Company will maintain a change log that records each request, its assessment, its approval status and its effect on the plan, so that the history of the engagement is transparent to both parties.

10. Intellectual Property

The Company retains all Intellectual Property rights in its pre-existing materials, methodologies, frameworks, tooling, templates, know-how and residual knowledge. Nothing in these terms transfers ownership of those assets to the Client. The Company grants the Client a non-exclusive, non-transferable licence to use its pre-existing materials to the extent necessary to make use of the deliverables.

Upon full payment of the applicable fees, the Company assigns to the Client ownership of the deliverables that are specifically created for the Client under the statement of work, excluding the Company pre-existing materials and any third party components. The Client grants the Company a licence to use the Client materials only as needed to perform the engagement.

Neither party may use the other party names, logos or trademarks in publicity without prior written consent, except that the Company may list the Client name in a confidential client register and may describe the engagement in general terms that do not disclose confidential information.

11. Client Materials and Data

The Client retains ownership of all data, content, credentials and materials that it provides to the Company. The Company will handle that material in accordance with the applicable agreement, these terms and the Privacy Policy published on this website.

Where the Company processes Personal Information on behalf of the Client, the Company acts as a processor and the Client remains the controller. The parties will enter into a data processing agreement where required. The Company will implement appropriate technical and organisational measures, will not use the information for its own purposes and will assist the Client with individual rights requests and security incidents as the agreement requires.

At the end of an engagement, the Company will return or delete Client materials according to the Client instructions and the retention requirements in the applicable agreement, subject to any legal obligation to retain copies and to the Company standard backup cycle.

12. Confidentiality

Each party may receive confidential information from the other. Confidential information includes non-public business, technical, financial, commercial and security information, whether disclosed in writing, orally or by inspection of systems. Each party agrees to use confidential information only for the purposes of the engagement and to protect it with at least the same care it applies to its own confidential information, and never less than reasonable care.

Confidential information does not include information that is or becomes publicly available without breach, that was lawfully known before disclosure, that is received from a third party without restriction or that is independently developed without use of the confidential information. Where disclosure is required by law, the disclosing party will, where lawful, give prompt notice so that protective measures can be sought.

Confidentiality obligations continue after the engagement ends for the period stated in the applicable agreement or, if none is stated, for five years, except for trade secrets which remain protected for as long as they qualify as trade secrets under applicable law.

13. Acceptable Use

You agree to use this website and the Company services only for lawful purposes. You must not attempt to gain unauthorised access to any part of the website or its supporting infrastructure, interfere with its normal operation, introduce malicious code, scrape content at a rate that degrades service or use the website to distribute unlawful, defamatory or harmful material.

You must not misrepresent your identity, impersonate another person, or use contact details obtained from this website to send unsolicited commercial messages that breach applicable law. Automated access is permitted only where it respects published technical controls and does not impose an unreasonable load on our systems.

The Company may investigate suspected breaches, restrict access, report incidents to the relevant authorities and take any other action it considers appropriate to protect the website, its users and its clients.

14. Third Party Components

Engagements frequently involve third party software, cloud platforms, hardware and services. The Company selects these components with care, but their availability, performance and terms are controlled by their respective providers and not by the Company.

The Client is responsible for complying with third party licence terms and for paying any third party fees, unless the statement of work expressly states otherwise. Where a third party component changes its terms, becomes unavailable or is discontinued, the Company will work with the Client to identify a suitable alternative, which may require a change to scope, schedule or fees.

The Company is not responsible for outages, defects, data practices or security failures of third party providers, though it will use reasonable efforts to mitigate their impact on an engagement and to advise the Client on the available options.

15. Warranties and Disclaimers

The Company warrants that it will perform the services with the reasonable skill and care expected of a competent professional services firm and in accordance with the applicable statement of work. The Company warrants that deliverables will materially conform to the agreed specifications for a period of thirty days after acceptance, and it will correct confirmed non-conformities at no additional charge.

Except for the express warranties in this section, the website and services are provided on an as available basis without further warranties of any kind, whether express, implied or statutory. The Company disclaims implied warranties of merchantability, fitness for a particular purpose, title and non-infringement to the fullest extent permitted by law.

The Company does not warrant that any system will be free of defects, that operation will be uninterrupted or that all security threats will be prevented. No advice or information obtained through the website creates a warranty beyond those expressly stated in these terms.

16. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profit, revenue, business, goodwill, anticipated savings or data, however caused and whether or not the possibility of such loss was known.

Except for liability arising from fraud, wilful misconduct, death or personal injury, breach of confidentiality or infringement of the other party Intellectual Property, the total aggregate liability of each party under an engagement is limited to the fees paid or payable by the Client to the Company for the twelve months preceding the event giving rise to the claim.

The limitations in this section apply regardless of the legal theory on which a claim is based and survive the termination of the applicable agreement. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

17. Indemnification

The Client will indemnify and hold harmless the Company against claims, damages, losses and reasonable costs arising from the Client materials, from the Client use of the deliverables in a manner not authorised by the statement of work, from the Client breach of applicable law or third party rights, or from the Client failure to obtain a necessary consent.

The Company will indemnify and hold harmless the Client against claims that a deliverable created specifically for the Client infringes a United States copyright or trade secret, provided that the Client promptly notifies the Company, gives the Company control of the defence and cooperates reasonably. If such a claim is made, the Company may modify the deliverable, procure the necessary rights or, where neither is commercially reasonable, terminate the affected part of the engagement and refund the corresponding fees.

The indemnified party must take reasonable steps to mitigate its losses and must not settle a claim without the indemnifying party written consent where that consent is required by the applicable agreement.

18. Term and Termination

These terms remain in effect while you use the website or while an engagement is active. An engagement may be terminated by either party for convenience with the notice period stated in the applicable statement of work, or immediately for material breach that remains uncured after written notice, or immediately where a party becomes insolvent or unable to perform.

On termination, the Client will pay for all work performed and costs incurred up to the effective date of termination, including non-cancellable third party commitments. The Company will provide the deliverables produced to that point and reasonable transition assistance on a time and materials basis unless the applicable agreement states otherwise.

Provisions that by their nature should survive termination, including those concerning confidentiality, Intellectual Property, payment, liability, indemnity and governing law, continue in full force after the engagement ends.

19. Force Majeure

Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, severe weather, epidemic or pandemic conditions, war, civil unrest, terrorism, labour disputes, government action, failures of public infrastructure or widespread outages of third party networks and cloud services.

The affected party will notify the other promptly, will use reasonable efforts to mitigate the impact and will resume performance as soon as practical. If a force majeure event continues for an extended period, either party may terminate the affected engagement on written notice without further liability other than payment for work already performed.

20. Governing Law and Disputes

These terms and any engagement under them are governed by the laws of the State of Utah and the applicable laws of the United States (US), without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in Salt Lake City, Utah, for the resolution of any dispute that cannot be resolved by negotiation.

Before commencing proceedings, the parties will attempt in good faith to resolve any dispute through senior representatives who have authority to settle the matter. If the dispute is not resolved within thirty days, the parties may pursue their remedies in court, except that either party may seek injunctive relief at any time to protect its confidential information or Intellectual Property.

Each party waives any objection to venue in the agreed forum and agrees that a final judgment is enforceable in any jurisdiction where the other party holds assets.

21. General Provisions

These terms, together with any applicable statement of work and the Privacy Policy, constitute the entire agreement between the parties on the subject matter and supersede prior discussions and proposals. If any provision is found unenforceable, the remaining provisions continue in effect and the unenforceable provision is modified to the minimum extent necessary to make it enforceable.

No waiver of a breach is a waiver of any later breach. Neither party may assign an engagement without the other party written consent, except to an affiliate or in connection with a merger or sale of substantially all assets. The parties are independent contractors, and nothing in these terms creates a partnership, joint venture, agency or employment relationship.

Notices under these terms must be in writing and sent to the addresses stated in the applicable engagement or to the contact details published on this website. A notice is effective when delivered, or, if sent by email, when the recipient confirms receipt. Headings are for convenience only and do not affect interpretation.

22. How to Contact Us

Questions about these terms, requests for clarification or notices relating to an engagement should be directed to the details below. We aim to respond to all contractual questions promptly and in plain language.

These terms should be read alongside our Privacy Policy, which explains how we handle personal information, and the services page, which describes our professional offerings. Both are available on this website.